Guidelines for ESA2020 Virtual Attendees

Here are a few hints and tips as you navigate your way throughout the ESA2020 Virtual Conference site

Updating Your Profile

When you first sign in to the OnAIR Portal, the Event Check In window displays, where you can update your profile, capture or add a profile photo and review your privacy settings. To edit or change these settings, please click on your profile photo at the top right of the screen and select My Settings.

Browser Recommendations

We recommend accessing the portal using a Chrome internet browser. If Chrome is not available, please use Firefox or Edge. Safari is not compatible with the Event portal on a MAC desktop.

If you are using an iPad, Safari is compatible and will allow you to connect.

Browser Cache: (If when logging in page is frozen and icon is going in circles)

Please log out of the portal and clear your internet cache/browser history and ensure you’re opening the portal link up in a new Chrome browser window. Accessing the portal without any other programs/windows running on your computer will assist too. Whilst the portal requires a standard internet connection, limiting anything else using the internet will help if your connection is a little slow.

Live Host

At various times during the event, the Live Host window may appear to provide further information about the event. You can choose to mute the Live Host by clicking on the volume icon and you can move or minimize the Live Host window as needed.

Using the Timeline

Sessions and functions that are happening each day are listed in the timeline in chronological order. You can click on any of the items in the timeline to view additional information and join the session or function.

You can use the ‘star‘ icon to select the sessions you wish to participate in, and view only your personalised agenda if you wish.

Joining a Zoom Webinar Session

When joining a Zoom webinar session, a window will appear asking you to use either your computer audio or connect to the audio via telephone (dial-in details are provided). If the webinar does not load or if you are having any technical issues viewing the session, you can click on the ‘Technical Issues? Launch Zoom App’ link at the bottom of the window. This link allows you to download the Zoom App directly to your computer and this will resolve most issues. Please click on the Live Support icon for additional assistance.

Muting your Camera and Mic

When using the Meeting Hub, Live Support or Exhibitor Instant Meetings, once the Video Call starts your camera and microphone will be enabled by default. Click on the icons in the video window to disable the camera and mute your microphone as needed.

Using the Meeting Hub

The Meeting Hub allows you to connect and communicate with other attendees. Once you have located an attendee you want to connect with, click the Connect button. Once the other attendee accepts your request, you can choose to interact with your connection by starting a live chat or live video call. You can also schedule to meet at a future time, send messages and take notes. Contact information for all attendees you have connected with be included when you export your contacts (see the Exporting your Notes and Contacts for additional information).

Virtual Exhibition

You can visit the Virtual Exhibition at any time during the event by clicking on the Meet Exhibitor button at the right of the timeline. When you are in the Virtual Exhibition Hall, you can search and browse through the list of exhibitors. Clicking on the View Button lets you review the Exhibitor’s Information and download any available brochures. You can also choose to connect with members of the Exhibitor team via Meeting Hub. If the exhibition is open and the exhibitor’s staff is online, you can request a live meeting and you will be placed in a queue. You can always see your position in the queue and when you reach the top of the queue a video meeting with the selected member of the exhibitor’s team will begin.

Poster Presentations

During the poster session, you will be able to browse and search for poster presentations that interest you. Click on the Poster Presentation to find out more information and to enter to view the live presentation. When the presenter adds you to their presentation, your microphone will be unmuted. You can mute and unmute your microphone at any time if you wish to interact and ask the author questions. You can also use the discussion forum, download presenter handouts and enter your own notes.

Exporting your Notes and Contacts

Any notes that you take throughout the event can be exported by selecting the Export icon in the top right of the screen near your Profile image. In additional, all Meeting Hub connections you have make with other OnAIR participants will save their contact information, that you can export using the Export option as well.

Live Support

Our Live Event Support Team is online and available for you. If you have any questions or need technical assistance, please click on the red Live Support icon in the top right of the screen.

Having Camera or Mic Problems?

Please reset or review your browser permissions for your camera and microphone. For example, in Chrome, you can click on the small lock icon to the right of the portal URL to check on these settings.